This site uses cookies to store information on your computer. Some are essential to make our site work; others help us improve the user experience. By using the site, you consent to the placement of these cookies. Read our privacy policy to learn more.

People

Listen as much as you talk—and other communication tips Logo aicpa

  James Carberry |   Free |   AICPA/CPA.com |   05 Mar 2015 |   Corporate finance Insider

Based on an interview with a CFO of a diversified material science company, this article provides valuable tips for communicating both verbally and in written materials.

Topics covered:
  • Management accounting: People: Communication, Foundational
  • Management accounting: People: Communication, Intermediate
  • Employee benefit plan auditing: People: Communication, Foundational
  • Employee benefit plan auditing: People: Communication, Intermediate
  • Governmental auditing: People: Communication, Foundational
  • Governmental auditing: People: Communication, Intermediate
  • Financial accounting & reporting: People: Communication, Foundational
  • Financial accounting & reporting: People: Communication, Intermediate
  • Assurance: People: Communication, Foundational
  • Assurance: People: Communication, Intermediate
  • Not-for-profit: People: Communication, Foundational
  • Not-for-profit: People: Communication, Intermediate
  • IT management & assurance: People: Communication, Foundational
  • IT management & assurance: People: Communication, Intermediate
  • Firm practice management: People: Communication, Foundational
  • Firm practice management: People: Communication, Intermediate
  • Tax: People: Communication, Foundational
  • Tax: People: Communication, Intermediate
  • Forensic & valuation services: People: Communication, Foundational
  • Forensic & valuation services: People: Communication, Intermediate
  • Fair value measurement: People: Communication, Foundational
  • Fair value measurement: People: Communication, Intermediate
  • Personal financial planning: People: Communication, Foundational
  • Personal financial planning: People: Communication, Intermediate

11 Comments/Reflections

Abigail Bradley

Abigail Bradley Apr 2016

It's useful to understand the experiences of others who face similar challenges to me.
I have had manages say that we need to tell the story more - but I now feel that I have an improved understanding of why this is important and how this can be achieved.
Ruchira Eriagama

Ruchira Eriagama Feb 2016

Article was useful when handling customer queries. It helped me to write concise replies and give useful data when resolving customer queries.

Stephen White

Stephen White Dec 2015

The article showed that by trusting others they in turn will trust you and so will foster a much better releationship between the parties. Tayloring the communication to the audience will reep rewards and keep the audience with the communicator - this is something which takes practice, I find there is a tempation either to be too brief or too detailed - however I think you must be able to get into the detail if required. Another point raised was that accountants must avoid pages of figures but structure the communication as a story as non-financial people "don't do numbers" in the same way that I do. There is a need to to understand where the data comes from and how it is created - I have found in my experience that by sitting with the business managers you gain this good understanding but also respect from them as I have taken the trouble to see what they do.

Peter Barker

Peter Barker Nov 2015

This article brings home the importance of mutual trust and the importance of listening and adapting to your target audience, this is something I will try to incorporate more in to my role.

Lianda Van Zyl

Lianda Van Zyl Sep 2015

Listen to others.

Explain using language all can understand

TRUST others and they will trust you

Learn about ALL areas of work

Communicate with openness and positivity

You may also be interested in: